Will the roofer provide a quote before starting work? +
For emergency call-outs, the roofer will explain the call-out fee upfront and then assess the damage on arrival. They will give you a clear quote for the temporary repair before starting. For larger permanent repairs, most roofers will provide a written quotation after a proper survey. Never agree to work — especially expensive re-roofing — without a detailed written quote.
What should I do if my roof is leaking into my home in Ely? +
Place buckets or containers under the leak to catch water and protect your flooring. Move furniture and valuables away from the affected area. If water is pooling on the ceiling, carefully poke a small hole to release it — otherwise the weight can bring down the entire ceiling. Call an emergency roofer in Ely immediately, and take photos for your insurance claim.
Can I go up on my roof to do a temporary repair? +
We strongly advise against going on your roof without proper safety equipment. Falls from roofs account for a significant number of serious injuries and fatalities in the UK each year. Even single-storey roofs are dangerous, especially when wet or windy. An emergency roofer has the training, harnesses and equipment to work at height safely — call one rather than risking a fall.
What is the CompetentRoofer scheme? +
CompetentRoofer is a government-authorised scheme that allows registered roofers to self-certify that their work complies with building regulations. This means you do not need to pay for a separate building control inspection — saving you £200–£400. Only roofers who have been independently assessed for competence can join the scheme. It is a strong indicator that the roofer knows what they are doing.
What should I do if my flat roof is leaking? +
If your flat roof is leaking, identify where the water is entering inside the property and place containers to catch drips. From ground level, check for obvious damage like split felt, standing water or debris on the roof surface. Do not walk on the flat roof as it may be weakened. Call an emergency roofer in Ely — flat roof leaks worsen quickly and the membrane may need patching or replacing.
Are emergency roofers in Ely available at weekends? +
Yes, most emergency roofing services covering Ely operate 7 days a week, including bank holidays. Weekend and evening call-outs typically cost 25–50% more than standard weekday rates. For non-urgent issues like a missing tile with no active leak, it is usually more cost-effective to book a weekday appointment.